Frequently Asked Questions

Everything you need to know about shopping with U.S. Polo Assn. Australia

What are your shipping rates and delivery times within Australia?

We offer standard shipping across Australia for a flat fee of $10, with free shipping on orders over $100. Delivery typically takes 3-7 business days depending on your location.

What is your return policy for online orders?

You can return any unworn, unwashed items with original tags attached within 30 days of purchase for a full refund or exchange. Please note that sale items may be subject to different conditions.

How do I know which size to choose?

Each product page features a detailed size guide. Our apparel follows standard Australian sizing, but we recommend checking the specific measurements for our 'Slim Fit' versus 'Classic Fit' polo shirts.

Are U.S. Polo Assn. products authentic?

Yes, this is the official U.S. Polo Assn. online store for Australia. All products sold here are 100% authentic and officially licensed by the United States Polo Association.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Buy Now Pay Later services like Afterpay.

How can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress.